Returns & Exchanges
At Nanoleaf Shop USA, we want you to be completely satisfied with your smart lighting experience. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the products in their original packaging, ensuring all controllers, power supplies, and mounting accessories are included.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving the label.
Receive Your Refund
Once our warehouse inspects the returned hardware, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing