Frequently Asked Questions
Everything you need to know about lighting your space with Nanoleaf.
What is the standard shipping time for orders within the USA?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for Nanoleaf products?
We offer a 30-day return policy for products purchased directly from our shop. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Do Nanoleaf light panels come with a warranty?
Yes, all Nanoleaf hardware comes with a 2-year limited warranty that covers manufacturing defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are Nanoleaf products compatible with my smart home ecosystem?
Our products are designed to be highly compatible and work seamlessly with Apple Home, Google Home, Amazon Alexa, and Samsung SmartThings via Wi-Fi or Thread.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, orders are sent to our fulfillment center immediately. You may request a cancellation within 30 minutes of ordering; otherwise, you will need to initiate a return once the package arrives.